Privacy Policy

I. General Provisions

1. The controller of personal data pursuant to Article 4(7) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter "GDPR") is:
2. Business name: DS OPERATOR, a.s. Registered office: Povodská 5351/14A, 929 01 Dunajská Streda Company ID (IČO): 50 868 683 Commercial Register entry: Registered in the Commercial Register of the District Court Trnava, Section: Sa, Insert No.: 10705/T (hereinafter the "Controller").
3. Contact details of the Controller: Address: Športová 4745/16A (MOL Aréna), 929 01 Dunajská Streda Email: info@storybar.sk Phone: +421 905 646 075
4. Personal data means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

The Controller has not appointed a Data Protection Officer.

II. Sources and Categories of Processed Personal Data

The Controller processes personal data that you have provided, or personal data that the Controller has obtained on the basis of fulfilling your order or reservation via the storybar.sk website.

The Controller processes your identification and contact details (in particular first name, last name, email, phone number) and data necessary for the performance of the contract.

III. Legal Basis and Purpose of Processing Personal Data

The legal basis for processing personal data is:

• performance of the contract between you and the Controller pursuant to Article 6(1)(b) GDPR (e.g. handling a table or event reservation),
• the Controller's legitimate interest in providing direct marketing (in particular sending commercial communications and newsletters) pursuant to Article 6(1)(f) GDPR,
• your consent to processing for the purpose of direct marketing (sending commercial communications and newsletters) pursuant to Article 6(1)(a) GDPR, in cases where no order of goods or services has been placed.

The purpose of processing personal data is:

• handling your reservation/order and exercising the rights and obligations arising from the contractual relationship between you and the Controller; for a reservation, the personal data required for successful processing (name and contact) is requested. Providing personal data is a necessary requirement for concluding and performing the contract — without providing personal data, it is not possible to conclude the contract or for the Controller to perform it.

The Controller does not carry out automated individual decision-making within the meaning of Article 22 GDPR.

IV. Data Retention Period

The Controller retains personal data:

• for the period necessary to exercise the rights and obligations arising from the contractual relationship between you and the Controller and to assert claims arising from these contractual relationships (for a maximum of 10 years from the termination of the contractual relationship).
• until consent to the processing of personal data for marketing purposes is withdrawn, for a maximum of 5 years, if the personal data is processed on the basis of consent.

Upon expiry of the retention period, the Controller will delete the personal data.

V. Recipients of Personal Data (Controller's Subcontractors)

Recipients of personal data are persons/entities:

• involved in the delivery of services / processing of payments under the contract,
• providing website operation services (storybar.sk) and other services related to operating the website,
• providing marketing services,
• providing accounting and tax advisory services.

The Controller does not intend to transfer personal data to a third country (outside the EU) or to an international organization.

VI. Your Rights

Under the conditions set out in the GDPR, you have:

• the right of access to your personal data pursuant to Article 15 GDPR,
• the right to rectification of personal data pursuant to Article 16 GDPR, or restriction of processing pursuant to Article 18 GDPR,
• the right to erasure of personal data pursuant to Article 17 GDPR,
• the right to object to processing pursuant to Article 21 GDPR, and
• the right to data portability pursuant to Article 20 GDPR,
• the right to withdraw consent to processing, in writing or electronically, to the address or email of the Controller stated in Article I of these terms.

You also have the right to file a complaint with the Office for Personal Data Protection of the Slovak Republic (https://dataprotection.gov.sk/uoou) if you believe your right to the protection of personal data has been violated.

VII. Personal Data Security Conditions

The Controller declares that it has adopted all appropriate technical and organizational measures to secure personal data.

The Controller has adopted technical measures to secure data storage systems and paper-based storage of personal data, in particular passwords, antivirus software, and encryption.

The Controller declares that only persons authorized by it have access to personal data.

VIII. Final Provisions

By submitting a reservation via the online form or through any other form of contact, you confirm that you have read and understood these personal data protection terms and that you accept them in full.

You agree to these terms by ticking the consent checkbox via the online form (if available). By ticking the consent checkbox, you confirm that you have read and understood these personal data protection terms and that you accept them in full.

The Controller is entitled to amend these terms. The Controller will publish a new version of the personal data protection terms on its website.

GENERAL TERMS AND CONDITIONS (GTC)

1. Introductory Provisions

1.1. These General Terms and Conditions (hereinafter "GTC") govern the mutual rights and obligations of the contracting parties arising in connection with, or on the basis of, a service agreement (e.g. reservation of a table, premises, or participation in an event) or a purchase agreement concluded between the operator — DS OPERATOR, a.s., Company ID: 50 868 683, with its registered office at Povodská 5351/14A, 929 01 Dunajská Streda (hereinafter the "Provider") — and another natural or legal person (hereinafter the "Customer") through the web interface located at storybar.sk.

1.2. Provisions deviating from the GTC may be agreed in an individual contract. Deviating arrangements in the contract take precedence over the provisions of the GTC.

2. Reservations and Conclusion of the Contract

2.1. The storybar.sk web interface contains information about the services offered (e.g. options for reserving tables, events, rentals).

2.2. The Customer may create a reservation via the online reservation form, by email, or by phone.

2.3. A reservation submitted by the Customer is considered a binding proposal to conclude a contract. The contractual relationship between the Provider and the Customer arises upon delivery of the reservation confirmation (acceptance), which is sent to the Customer by email to the address provided.

2.4. The Provider reserves the right to decline a reservation for capacity or other operational reasons.

3. Price and Payment Terms

3.1. Prices for the services provided (consumption, admission, rental) are governed by the current price list valid at the Storybar venue, or are agreed individually when confirming larger-scale reservations.

3.2. Payment for services or goods provided on-site may be made only:

• in cash,
• non-cash, by payment card via a payment terminal.

3.3. For specific events or group reservations, the Provider may require an advance payment in advance by bank transfer based on an issued advance invoice.

4. Cancellation Terms and Reservation Cancellation

4.1. A standard reservation (e.g. a table reservation for up to 10 people) may be cancelled free of charge by the Customer no later than 24 hours before the scheduled arrival time.

4.2. For group reservations, venue rentals, or reservations involving a catering order (where a deposit has been paid), cancellation terms are governed by the individual agreement sent upon confirmation of the reservation. Unless otherwise agreed, the deposit is forfeited to the Provider if the reservation is cancelled less than 48 hours before the scheduled date.

4.3. Cancellation may be made electronically by email or by phone using the Provider's contact details.

5. Rights and Obligations on the Premises

5.1. The Customer is obliged to comply with the venue's house rules and follow staff instructions.

5.2. The Provider reserves the right to refuse service or entry to persons visibly under the influence of alcohol or narcotic substances, persons disturbing the peace, or persons otherwise disrupting operations.

6. Complaints Procedure

6.1. The rights and obligations of the contracting parties regarding claims for defective performance are governed by the relevant generally binding legal regulations of the Slovak Republic.

6.2. The Customer is obliged to raise any complaint regarding the quality of food and beverages served, or other services provided, immediately on-site with the serving staff or venue manager, so that immediate remedy can be arranged.

6.3. Complaints raised after a delay (after leaving the premises), particularly for services and goods of a gastronomic nature, will not be considered.

7. Final Provisions

7.1. Where the relationship established by the contract contains an international (foreign) element, the parties agree that the relationship is governed by Slovak law. This does not affect consumer rights arising from generally binding legal regulations.

7.2. If any provision of the GTC is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning comes as close as possible to that of the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.

7.3. These terms and conditions take effect on 23 March 2026.